【Practical Function】One-Click Guide to Mini Program Notification Setup｜A Must-Read for Merchants

1. Who Can Use This Feature?

This feature is available to all merchants using our Pisell mini program (i.e., the "Pisell Mini Program"). Note that private label WeChat mini programs are not currently supported. Each merchant has a unique store QR code and when customers scan the code to enter your store, subscribe, and enable notifications, they will receive order status alerts from your store.

📌Tips: Due to WeChat’s policies, the one-time notification feature currently only supports Chinese. If WeChat enables multilingual support in the future, we will promptly evaluate and implement updates. 

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2. How Can Merchants Set It Up? Just 3 Steps!

Step 1: Log in to the Admin Panel & Enter Settings

Go to Pisell Mini Program > "One-Time Subscription Message Template Settings" > Configure the scenarios for which you want to send alerts (up to 3 options, e.g., Order Created, Order Confirmation, Shipping Reminders, etc.).

Note: Due to WeChat’s restrictions, a maximum of 3 scenarios can be configured at the same time.

📌Tips: The message templates are preset by the system and require no manual editing. Once you select a scenario, the corresponding notification will be automatically matched and sent.

 Step 2: Configure Notification Scenarios

📌 Setup Guide: Merchants can select up to 3 predefined one-time notification templates from the available 9 options to match their business needs.

Example:

Simply save your selections, and the system will handle the rest. 

Step 3: Customer Actions & Notification Trigger

📌 Notification Trigger Process:

When customers enter the mini program, the system will display an "Turn On Notifications" authorization request based on the merchant's pre-configured scenarios in the backend. After the customers turn on notifications, subsequent notifications for scenarios - including order creation, payment confirmation, and shipping reminders - will be automatically pushed to their WeChat Service Notifications.

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 3. What Do Customers See?

Order Created

Order Confirmation

• When a customer completes payment for an order through online payment, the system will automatically trigger the messaging service and send a real-time payment confirmation to the customer. 
• Customers will receive "Payment Success Notification". 

• When the merchant fills in the tracking information (tracking number and carrier) in the backend, the system will automatically trigger the messaging service and send a real-time notification to the customer that the order is shipped.
• Customers will receive "Order Shipped Notification".

 

Order Refund

• When the merchant processes a refund for an order in the backend, the system will automatically trigger the messaging service and send a real-time refund notification to the customer.
• Customers will receive "Refund Notification". 

Order Edited

• When the merchant adjusts product quantities or adds new items in the Order Details page, the system will automatically trigger the messaging service and send a real-time order confirmation notification to the customer. 
• Customers will receive "Order Confirmation Notification". 

 

Order Canceled

• When the merchant selects "Cancel Order" in the Order Details page, the system will automatically trigger the messaging service and send real-time order status updates to the customer. 
• Customers will receive "Order Status Update Notification".

Ship Updates

• When a merchant edits the tracking number or carrier for an already "Processed" order in the Logistics Details page, the system will automatically trigger the messaging service and send a real-time notification to the customer that the order is shipped. 
• Customers will receive "Order Shipped Notification".

Out for Delivery (Local Delivery)

• When the merchant marks a corresponding local delivery order as "Processed" in the Order Details page, the system will automatically trigger the messaging service and send a real-time out-for-delivery notification to the customer. 
• Customers will receive "Out-for-Delivery Notification".

✅ Feature Advantages

• ⚡Automatic Notifications - No manual customer alerts needed, system sends automatically

• 📈Enhanced Customer Experience - Improves service quality and satisfaction

• 🔁Reusable Setup - Works continuously without repeated configuration

 

 📣 Customer Guide: How to Enable WeChat Order Notifications

Why Enable Notifications?

1. 🕒 Stay updated on order status in real-time

2. 🚚 Get instant shipping updates to prepare for delivery

3. 🔔 Never miss refund/cancellation alerts for worry-free shopping

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How to Enable Notifications?

1. Enter the Mini Program & Turn On Notifications

Open the mini program → "Turn On Notifications" pop-up appears → Tap "Subscribe" → Authorize to receive alerts (e.g., Order created, Payment confirmation, Shipping updates) according to merchant's settings

 

2. Enter the Settings to Edit

Open the mini program → Profiles → Subscription message → Turn on preferred alerts (e.g., Order edited, Shipping reminders)

(📌 Note: Notifications will only be sent if enabled before the triggering event occurs.)

 

3. Automatic Post-Checkout Pop-up

Turn on the notifications → Check "Keep the above choices" → Tap "Allow"