Manage your Pisell subscription

How to Manage Your Subscription

1.Log in to your merchant backend (https://accounts.pisell.com/choose-store): 

• • Use your account credentials to access the Pisell Merchant Management Dashboard.
  • If you forgot your password, click the "Forgot Password" link and follow the instructions.

2. Add a new subscription:

• To subscribe to additional stores, go to the backend and click “User” → “Stores” → “Create a Store”.
• Enter the new store information. After completing the store creation process, bind a payment card and complete the subscription payment to activate the new subscription.

3. Subscription payment:

• Ensure you have linked a valid payment method to activate your subscription.
• You can choose to subscribe on a monthly or yearly basis and select a plan that suits your needs.

1. Access billing details:

1. • Log in to your merchant backend and click “Settings” → “Bill” on the left navigation bar.
   • View your subscription billing records and download the PDF invoices.

2. Manage your linked payment card:

• • View your current payment card:
    • Log in to the backend and navigate to “Settings” → “Bill”.
    • Your current linked credit or debit card will be displayed.
  • Replace your payment card:
    • Click “…” → “Modify this Card”.
    • Enter the new card information and complete the verification process.
    • Confirm and save to replace the old card with the new one for subscription billing.

How to Change Your Subscription Plan

1. Log in to your merchant backend and go to “Settings” → “Plan” → “Change Plan”.
2. Select the desired plan and click “Select a Plan” to complete the subscription.

How to Cancel Your Subscription

1. Verify your store status:
   1. Before canceling, confirm the following:
      • Whether there are any refundable deposits or unsettled balances.
      • If there are, provide your contact email and settlement account details to the Pisell support team for further processing.
2. Delete installed applications:
   1. Log in to the merchant backend.
   2. Click “Applications” on the left navigation bar, locate all installed applications, and click “Delete” for each.
3. Close the store:
   1. Log in to the merchant backend and go to “Settings”.
   2. Click “Plan”, select “Unsubscribe”, and confirm closure.

Temporarily Canceling Your Subscription

• If you need to temporarily cancel your subscription but plan to resume it later:
  • Follow the steps above to cancel your subscription.
  • Data Retention Policy: We will retain your store data for 2 years.
  • During this period, you can contact our support team at any time to restore your subscription.

Steps to Restore Your Subscription

1. Go to the merchant backend (https://accounts.pisell.com/choose-store) and log in with your account credentials.
2. After logging in, navigate to the plan selection page and click “Select a Plan”.
3. Choose the desired plan and complete the payment process.
4. Once the payment is successful, your store and its data will be restored.

FAQ

Contact Us

• Support Email: info@pisell.com
• Phone: +61 1300 326 160